Privacy & Security
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      How is privacy managed in relation to your AI feature? Does the data remain confined within Airspeed's systems?

      Currently, Airspeed offers two AI functionalities, either generally available or in beta testing:

      1. A trio of methods to create content using AI within our application suite.
      2. An AI-powered chat feature for reporting.

      Here's how it works:

      1. We integrate live API connections with OpenAI, but we limit the data sent to OpenAI to only the exact text in optional input fields and non-personal identifiable information (non-PII) metadata. We strictly avoid sending any other customer data. Specifically, the data we send to OpenAI includes:

        • Celebrations: To generate a message, we send the desired tone of voice and any specific mentions.
        • Shoutouts: To create a Shoutout, we send the tone of voice and the content to be mentioned.
        • Intros: For generating a template with AI, we only send the topic for the questions.

      2. We do not employ AI services for direct analysis of customer data. Instead, Airspeed AI utilizes Natural Language to SQL (NL2SQL) models. These models convert customer queries into database queries within Airspeed. This ensures that customer data never exits Airspeed's internal systems.

        ** We do not pull data from private channels

        If you have any additional questions please feel free to email: Security@getairspeed.com